Refund and Returns Policy

Refund and Returns Policy for STRENGTH HAVEN LLC

Effective Date: [Insert Date]

At STRENGTH HAVEN LLC, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with a straightforward refund and returns process. Please read the policy details below.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition.
  • All original tags and packaging must be intact.
  • The return request must be initiated within 30 days of the delivery date.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Items that have been used, washed, or damaged after delivery.
  • Final sale or clearance items.
  • Gift cards or promotional items.

3. How to Initiate a Return

  1. Contact Us
    Email us at sports@strengthhavenspoprt.shop with the following details:
    • Your order number.
    • The item(s) you wish to return.
    • The reason for the return.
  2. Return Approval
    Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on where to send your item(s).
  3. Return Shipping
    Pack the item securely and include your RA number inside the package.
    • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

4. Refund Process

  • Once we receive your returned item and verify that it meets our return criteria, we will process your refund.
  • Refunds will be issued to the original payment method within 5-7 business days.
  • Please note that original shipping charges are non-refundable, except in cases of defective or incorrect items.

5. Exchanges

We offer exchanges for items of the same value. If you wish to exchange your item:

  1. Contact us within 30 days of receiving your order.
  2. Follow the same process as initiating a return.

Once the original item is returned and inspected, we will ship the replacement item.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  1. Notify us within 7 days of delivery.
  2. Provide your order number and photos of the damaged or defective item.
  3. We will arrange for a replacement or refund at no additional cost to you.

7. Cancellations

  • Orders can be canceled before they are shipped. To request a cancellation, contact us as soon as possible at sports@strengthhavenspoprt.shop.
  • Once an order has shipped, cancellations are not possible. However, you may return the item upon receipt.

8. Refund Exceptions

  • Refunds will not be issued for items returned without prior authorization or that do not meet our return criteria.
  • In cases of excessive or abusive returns, we reserve the right to refuse future returns or exchanges.

9. Contact Us

If you have any questions or need assistance with your return or refund, please contact us:

Thank you for shopping with STRENGTH HAVEN LLC. We appreciate your trust and are committed to ensuring a smooth shopping experience.

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